Refund & Returns Policy

Return Window

• Full-price items: return within 30 days of delivery.
• Sale items: return within 14 days unless marked “Final Sale”.
• Final Sale items are not eligible for return, exchange, or store credit.

Please initiate your return within the applicable window. Items received outside the window may be refused or issued as store credit at our discretion.

Return Eligibility & Condition

• Items must be unused, unwashed, and in the same condition received.
• All original tags, labels, and any branded packaging must be attached and included.
• No signs of wear: no scent, makeup, deodorant marks, or alterations.
• Sets or bundles must be returned complete.
• Personalized, altered, or made-to-order items are not returnable.

All returns pass a quality inspection. If an item does not meet the conditions above, we may return it to you or issue a partial refund.

How to Start a Return

1. Email us at [email protected] with your order number, the item(s) you’re returning, and your reason.
2. We’ll respond within 1–2 business days with next steps and, if applicable, a prepaid return label.
3. Pack the item securely. Include the packing slip or a note with your order number.
4. Send your return and keep the drop-off receipt or tracking number.

Prefer an exchange? Mention your desired size/color in the email and we’ll confirm availability.

Exchanges

• We offer like-for-like exchanges (e.g., size or color) subject to stock.
• If the requested item is unavailable, we’ll process a refund or issue store credit per your preference.
• To reserve your exchange item quickly, you may place a new order and return the original for a refund.

Refunds & Processing Time

• Once received and approved, refunds are issued to the original payment method within 2–5 business days.
• Your bank or card issuer may require additional time to post the credit.
• Original shipping fees are non-refundable.
• If you used our prepaid label, its cost may be deducted from your refund unless the item was defective or we made an error.

If you haven’t received your refund after our confirmation, please first check with your bank or card provider. Then contact us at [email protected].

Shipping, Fees & Responsibility

• Return shipping is the customer’s responsibility unless the item is defective or incorrect.
• We are not responsible for returns lost in transit. Use a traceable method and keep proof of postage.
• Any import duties and taxes paid are non-refundable through us. You may be able to recover them from your local customs office.

Defective, Damaged, or Incorrect Items

We stand behind the quality of our products. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with:

• Your order number and a brief description of the issue
• Clear photos of the item, tags, and packaging

We’ll arrange a replacement, repair, or refund, and provide a complimentary return label where applicable.

International Returns

• International customers follow the same return windows and conditions.
• Please mark the parcel as “Returned Goods” to avoid additional customs charges.
• Any customs clearance delays are outside our control; keep your tracking number.

Gifts & Store Credit

• Items marked as gifts can be returned for store credit to the recipient, provided eligibility conditions are met.
• For gifts purchased by someone else, refunds can only go to the original payment method.

Price Adjustments

We’re happy to offer a one-time price adjustment if your item goes on sale within 7 days of your purchase, provided the exact item (style, color, size) is in stock at the lower price. Excludes limited releases, promotions using codes, and Final Sale items.

Return Address

Please do not ship returns to this address without contacting us first, so we can associate your parcel with your order and expedite processing.

FAQ